Privacy Policy

Privacy Policy
Team11 is the flagship brand of Fantasy Sports Private Limited. Team11 as used herein shall be construed as a collective reference to the Team11 website and the Team11 App.
The Team11 users are enforced to read and follow the privacy policy associated with the usage of Team11. It is mandatory for the users to follow the privacy policy of Team11 while using the services provided by Team11. Any individual using the Platform (referred to as "User") or its features, including participation in contests and games (collectively referred to as "Services"), is bound by the terms outlined in this privacy policy (“Privacy Policy”).
We value the privacy of our Users and are dedicated to safeguarding it. To provide a comprehensive internet experience, we offer a wide range of Services. Please take the time to read our 'About Us' section to learn more about Team11. While most Services are free, registration may be required to participate in games. Team11 collects information about Users through information provided by Users and automatically tracked during User navigation on the Platform.
Before providing any information on the Platform, please review this Privacy Policy to understand how we handle your information. By using any part of the Platform, you consent to the collection, use, disclosure, and transfer of your information as outlined in this Privacy Policy. While you have the option to withhold certain personal information or withdraw consent for specific information collection, please note that doing so may limit your access to certain features and services. By continuing to use the Platform, you accept this Privacy Policy and the handling of your information in accordance with it.
As internet practices evolve, we may periodically review and update our Privacy Policy. We will notify you of any changes. All updates will be posted on this page to keep you informed about the information we collect, how we use it, how we store it, and when we disclose it.

Purpose and Usage:
To access certain Services on the Platform, Users must provide specific registration information, including:
1.    Full Name
2.    Mobile number
3.    Email address
4.    Date of birth
5.    Full Address
6.    Government-issued ID: such as a citizenship, driver's license, or passport

Additionally, we may request permission to collect and record device-related information, operating system details, network data, and location information to verify identity, secure account details, and enhance user experience. Users may also be asked to provide additional details, including their Taxpayer Identification Number.
In certain instances, we may collect sensitive personal information, such as financial data, during payment transactions. However, except for financial details required for transactions, we do not collect other sensitive personal information without your explicit consent.
We utilize personal information provided by Users to operate, develop, and improve Services, inform Users about offerings and products, and facilitate communication with affiliates and group entities. Users may invite others to participate in Services, and we may use this information to engage new Users, subject to their consent.
All information collected is specific to the Services requested by Users and is used to provide those services effectively.

We may share User information and usage data with affiliates for analytics, storage, and service improvement purposes. However, any entities with whom information is shared are required to adhere to the same security standards as Team11.
By using the Platform, Users consent to the sharing and transfer of their information with our affiliates. Team11 may also share information for marketing, promotional, legal compliance, fraud prevention, and network security purposes.

Use of Cookies:
To enhance Platform effectiveness, we use cookies to assign each visitor a unique identifier for understanding user interests. Cookies do not contain personal data unless voluntarily provided by the User. Additionally, we collect limited information, such as IP addresses, for web server and traffic measurement purposes.

The Platform may contain links to external websites governed by their respective privacy policies. Team11 is not responsible for the privacy practices or content of these sites once Users leave our servers.

Security Procedures:
User information is securely stored in a controlled database on servers protected by firewalls and access controls. However, while we employ robust security measures, we cannot guarantee absolute data security or protection during internet transmission.

User data may be shared with advertisers in aggregated, anonymized form to help them understand audience demographics and value. Users may receive occasional communications from Team11 about service updates and features.

Team11 is not liable for any damages resulting from deceptive communications claiming association with us. We do not solicit sensitive information through unsolicited communication.

Conditions of Use:
While we strive for a virus-free platform, we are not liable for any damages resulting from platform use. Our liability is limited to an amount not exceeding NPR 100.

Data Retention:
User information is retained until it is no longer necessary for the purposes outlined in this Privacy Policy or as required by law.

Account Deletion:
Users can request account deletion or suspension by emailing at Deletion requests will be processed within 20 days, and data will be safely removed.

Applicable Law and Jurisdiction:
Nepal laws govern this Privacy Policy, and any disputes are subject to resolution in accordance with the Terms and Conditions.

Updating Information:
Users must promptly update personal information changes. User preferences and details can be reviewed and modified through the profile page.

Coin Bonus Validation Policy: 
Any coin bonus earned through a bonus offer will be valid for six months from the date of acquisition. After this period, the coin bonus will expire and become unusable. Please make sure to utilize your coin bonus within this timeframe to maximize its benefits.

Contest Size Modification and Prize Pool Adjustment:
 A contest will run if more than one participant joins, and the prize pool will be adjusted proportionally based on the number of users.

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